Business Phone System

Reliable, mobile AI-powered calling

The business phone system, reimagined with AI

Unify business calls, fax and more in a single, intuitive app - powered by AI - across all your devices.

We are saving 30% on our overall phone system costs.

Bala Nibhanupudi, Chief Information Officer, First Bank

A woman using the AI-powered Smart Notes feature of the RingCentral app on her mobile phone with an insert of a dialpad

A woman using the AI-powered Smart Notes feature of the RingCentral app on her mobile phone with an insert of a dialpad

Complete

One number for calls, and faxes
Features for every use case

AI-powered

Personal assistant that takes notes and recalls details
Real-time and post-interaction insights

Easy-to-use

Set up and onboard in minutes
Build workflows around voice, and contact management with ease, no technical skills required

Deeply integrated

300+ pre built integrations (including popular CRMs)
Richest calling experience for Microsoft Teams

Reliable and trusted

5 year track-record of 99.999% uptime in 46 countries
Globally recognised security and privacy 3rd party certifications

With RingCentral, the administrative tasks are much easier than other PBX systems I have used.

Vu Truong, IT Manager, Coursera

We’re now seeing a 30% savings over our old system, which is real money.

Brandon Keller, Operations Manager, Triumph Motorcycles America Ltd.

Because everyone is carrying the RingCentral app with them on their main device, it’s much easier for our team to communicate with each other, even while they’re doing other tasks.

Matt Doughty, Customer Service Team Manager, Waitrose

The all-in-one business phone system

Call, message, meet and more with AI-powered tools to communicate the smart way with customers and teams.

A woman on her mobile phone with the insert of RingCentral phone settings such as Welcome greetings, RingYour Devices, and If No One Answers

Everything you need in a phone system

Simplify communications for every team from small businesses to enterprises.

Never miss a call

Set up basic or advanced call routing rules and ring duration with a pre-recorded phone menu, and easily forward calls so customers reach the right person, every time.

Your business phone, your way

Enable user-level call handling options, automatic call recording - or not. Get more control of your business and better work/life balance by customising phone numbers, business hours, caller-ID, and more.

Maximise value for spend

Get HD calling, AI-generated notes/summaries, business, eFaxing, team messaging, AI video, business analytics, and app integrations, all in one subscription.

Up and running in minutes

Add new phone numbers, devices, offices, and remote teams in no time.

Port existing numbers or choose new ones

Keep existing phone numbers, shared lines or get new ones from any area code instantly.

Connect on personal devices or deskphones

Set up secure business lines for use on personal mobiles, laptops, and desk phones, all synchronised and accessible through our convenient app.

Manage multiple locations with ease

Keep global offices and remote workers on the same page with 18 languages available for in-app, live translations, and multilingual phone menus. Manage offices from anywhere.

RingCentral phone dialpad open in a laptop screen with an insert of a list of a company's international numbers

Reimagine business calling with AI

Meet RingSense AI, your personal assistant for smarter conversations, built with enterprise-grade reliability, security, and privacy.
Available in early access preview.

CLOUD PHONE SYSTEM

Real-time, shareable, integrated notes.

Smart Notes being generated on the RingCentral phone app in an ongoing phone conversation

Post-call highlights

Catch up in seconds.

Post-call highlights feature of the RingCentral Phone app

Help with any question

Find information quick across all interactions.

An AI chatbot responds to a query inputted by a male employee on the RingCentral Phone app

Sentiment analysis

Improve communication soft skills.

Sentiment Analysis Metrics of the RingCentral Phone app

2024 Best of Enterprise Connect Winner badge

2024 Best of Enterprise Connect Winner badge

Explore how RingSense AI can transform your workflows

Winner of the Overall Best of Enterprise Connect 2024 Award

Features that elevate team and customer interactions

Toll-free and vanity numbers

Transfer or create new dedicated 800 or vanity numbers for different marketing and business needs.

Local numbers

Select local telephone numbers in any location and establish yourself as a local business.

Workflows

Streamline repetitive tasks to boost productivity and customer satisfaction.

Interactive Virtual Response

Easily create a call menu that directs callers automatically to the right service or department.

Call Recording & Analytics

Records calls for review and provides call data insights.

Call Routing & Queue Management

Smartly routes calls and manages high call volumes.

Whisper, Monitor, Barge-In

Supervisors can guide, listen, or join calls as needed.

Heads-Up Display

Popular with receptionists and executive admins, HUD shows real-time call and agent status for quick decision-making.

Call Delegation

Allows users to handle calls on behalf of others.

The scorecards feature of RingSense for Sales open in a laptop screen

Unearth conversation gems to maximise win-rates with RingSense^TM for Sales

Unlock conversation intelligence from customer interactions across calls, emails, and video meetings — deeply integrated with your CRM.

Get more out of your business phone

App Integrations of the RingCentral Phone app such as Google, Salesforce, Zendesk, Hbspot, Microsoft Teams and Zapier

App Integrations of the RingCentral Phone app such as Google, Salesforce, Zendesk, Hbspot, Microsoft Teams and Zapier

Apps and developers

Connect RingCentral to the tools you use everyday or build your own workflows using our custom APIs.

Visit our Developer Portal

A woman receiveing a phone call via the RingCentral mobile app

A woman receiveing a phone call via the RingCentral mobile app

RingCentral Cloud Connector

Interconnect your traditional phone systems and migrate to the cloud at your pace.

A woman on an ongoing phone call on her mobile phone

A woman on an ongoing phone call on her mobile phone

Resources

Learn the latest best practice and stay ahead of industry trends.

Meeting and exceeding global standards for security and privacy

Built on a secure cloud platform with a robust portfolio of security and compliance certifications, as well as compliance with global regulations.

Frequently Asked Questions about Business Phone Systems

A business phone system enables organisations to maintain lines of communication with both internal and external contacts.

Traditionally, small businesses and large enterprises both use a complicated system of on-premise telephones to manage incoming and outgoing calls. Called private branch exchange or PBX, this phone solution entails purchasing, setting, and housing an array of equipment, such as desk phones, telephone cables, and even adapters.

These days, however, there has been a shift to digital business communications. New technologies are allowing businesses to enjoy a more remote friendly, innovative, and cost-efficient way of handling phone calls: cloud phone systems.

Cloud PBX makes it possible to make and receive calls using any device. Team members can use their laptops, desktops, or mobile devices for real-time communication. A strong internet connection is all you need, and you are good to go!

Like the name implies, cloud phone systems deliver PBX functionally as a service through the cloud. This means that users get the same calling features of a traditional phone system—call routing, call recording, call transfer, call forwarding, call waiting, auto-attendant, and more—while using voice over internet protocol (VoIP) to facilitate calls over the internet. This is far more cost effective, flexible and scalable infrastructure. Plus you only pay for what you use, not a penny more.

Additionally, hosted PBX usually offers other capabilities for better business communications. RingCentral, for example, is more than just a regular business phone system. We also integrate the features of team messaging, HD video calling, eFaxing, IT and line of business analytics, embedded apps, and APIs to give you an all-in-one communications solution that works according to your business needs.

You can get local, toll-free, local, or international business phone numbers along with your VoIP phone systems. This step is important in making sure your employees and clients can reach you anytime, anywhere.

With RingCentral, the process is very easy:

Sign up for any RingCentral plan.
Indicate what type of business phone number you need (toll-free or local), and you will be given a list of available numbers to choose from.
You can also port your existing phone numbers, and we’ll take care of that for you. Read more here.
Need to order more numbers? Once your account is ready, go to your dashboard. Go to Phone Numbers, then choose the Add Number option.

When choosing the best cloud communications solution for your company, you need to consider reliability and SLAs, pricing, advanced telephony features you may need in the future, the cloud vendor’s security practices, the depth and breadth of their integration ecosystem, and the overall value it can add to your business. Here are some points to look for:

Costs - One of the main reasons you are switching from traditional phones to business VoIP systems is for the savings. Be sure to find a plan that can help your company lessen equipment procurement, maintenance, and upgrade costs. A good virtual phone system, like RingCentral, can be up and running in minutes—meaning no downtime for your business! According to a 2022 survey, RingCentral customers saw a 23% decrease in average telecommunication costs, a 20% decrease in hardware costs, and a 16% decrease in overall IT spend when they migrated to RingCentral.
Productivity - While the primary purpose of your IP telephony is to manage voice calls, it can also do so much more. With RingCentral, for example, you get unlimited calling, PBX functionality as well as the following unified communications features
- Audio conferencing
- Device switching and call to video in 1 click
- Call logs and history
- Call screening and blocking
- Caller ID
- Multi-site management
- Hot desking
- Internet faxing
- Paging and intercom
- Video meetings
- Virtual receptionist
- Cost center management, role based access controls, single sign on and more!

See an in depth view of our RingCentral features here.

Reliability - This is a common concern among business owners, and it is completely understandable. That’s why it is crucial to set up secure business phone lines that are always reachable. At RingCentral, we have strong, financially backed 99.999% SLAs, and a 15+ quarter proven track record of reliability. With less than 6 mins of downtime every year, we deliver on our reliability promises and maintain the highest uptime among industry leaders.
Security - With RingCentral, you can breathe easy knowing that multiple layers of redundancy, failover technology, physical and biometric security, encryption, system hardening, and 24/7 monitoring safeguard your data. Your valuable company data and communications are protected by enterprise-grade security.
Continuity - Scalability is no longer a nice-to-have feature; it is a must. Make it a point to get a business phone system that grows as your business grows. With RingCentral, for instance, you can easily purchase, activate, and assign business phone numbers and virtual extensions to new users or departments. This can quickly be done on your computers or smartphones, too, so there’s no need for additional help or training to complete your expansion.

Businesses have different requirements when it comes to streamlining workflows, improving productivity, and enhancing communications.

RingCentral can help by allowing you to integrate phone, and faxing capabilities into your favorite business apps like Google, Microsoft, and Salesforce. We also offer open APIs, SDKs, and widgets that you can utilise to create integrated apps that work for your business’ unique needs. Check out the RingCentral App Gallery for more information about what you can do with our cloud communications platform.

Cloud VoIP
- More than a business phone service, cloud VoIP is a reliable communications platform that eliminates the need for on-premise hardware. RingCentral provides reliable, high-quality phone service anywhere you have internet access.
Virtual PBX
- Advance your communications with the industry leader in hosted PBX. RingCentral features a virtual PBX that has all the benefits of a traditional PBX system—auto-attendant, advanced call routing, virtual extensions, etc.—without the expensive landlines and limitations of hardware such as physical boxes, trunks, and switches.
Calling & Mobility
- Our calling features have been designed to give you a flexible, mobile, and powerful cloud phone system. Choose from a variety of available phone numbers including local and toll-free numbers, install our apps on your desktop computer, smartphone, or tablet, and improve communications with call forwarding, call flip, device switching, and more.
Phone System Administration
- Provision, manage, and gain insights anywhere with advanced administrative and analytics tools. Initiate instant employee moves, adds, and changes, even when you’re on the go. Simplify multi-site and number management and get a visual view of your IVR for easier editing.
International Phone System
- RingCentral offers extensive coverage with full service in over 45 countries and inbound virtual numbers in 105+ countries. Eliminate the cost and complexity of managing multiple disparate phone systems and benefit from simplified number management and international device shipping.
International Phone Services
- From our product design to the operations of our business, we employ rigorous security and data best-practices in everything we do. We provide our customers with a robust security platform by integrating security principles into the development process from the get-go. See our Trust Center.
Secure Communications
- From our product design to the operations of our business, we employ rigorous security and data best-practices in everything we do. We provide our customers with a robust security platform by integrating security principles into the development process from the get-go. See our Trust Center.
Analytics & Reporting
- Gain in-depth insights in real time with our advanced call management system, IT and line of business analytics. Customise your own dashboards with 30+ pre-built KPIs and pull in-depth QoS reports for a complete view of system-wide quality and instant troubleshooting.

View all features

Augmented User Call Handling
AI Features
Drag & Drop Visual IVR Editor
Strong Integration & API Ecosystem

Ready to switch?

Join thousands of businesses already using RingCentral to communicate better with their customers.