RingCX

AI-first contact centre solution

AI-first contact centre: simple to use and easy to deploy

Smarter customer experiences made simple.
The Office Gurus logo
What amazes me is how intuitive RingCX is.
Jaimie Bell, VP of Client Solutions at Office Gurus
Play video thumbnail: Messages as seen in the RingCX app
Play video thumbnail: Messages as seen in the RingCX app
Play video thumbnail: Messages as seen in the RingCX app
AI-first
  • Before, during and
    post interactions
  • AI-based Workforce Engagement
Rich omnichannel
  • Single pane of glass for
    voice and all digital
  • Omnichannel reporting and analytics
Easy-to-deploy
  • Administer from
    a single interface
  • Pre-packaged deployment options
Simple-to-use
  • Unified with MVP App
  • Key CRM integrations
Best value
  • Predictable costs
  • Lowest total cost of ownership

Integrate with leading CRMs and workforce engagement management tools.

The simple yet powerful contact centre solution

Improve customer engagement and employee satisfaction with AI-powered tools that drive successful interactions.

Turn agents into super agents

Create more knowledgeable reps with automated intelligence and AI-powered agent assistance.

Leverage AI-generated summaries for reduced post-call work

Equip agents with AI-generated call summaries and transcripts, enhancing efficiency and enabling more effective customer interactions.

Navigate all channels with ease

Seamlessly manage inbound and outbound conversations using voice, video and 20+ digital channels in a single unified agent experience.

Free up agents to handle complex cases

Let automated, interactive voice response technology and virtual agents handle routine customer questions and free up your team to focus on more challenging issues.
A male agent providing support while an AI chatbot handles a simple package delivery inquiry
The RingCX Coaching dashboard showing total calls, scorecards, and other agent performance data

Coach teams to achieve customer success

Utilise RingSense AI to evaluate call scores, customer sentiment analysis, and more after each call.

Utilise powerful real-time conversational analytics

Supervisors have full visibility into all channel activities, enabling them to make data-driven decisions regarding call quality and script compliance.

Improve customer interactions with AI-assisted guidance

Transform agents into a strategic asset with AI-powered tools like automated call scorecards, coaching tips, feedback modules, keyword tracking and more.

Gain a birds-eye view with live dashboards and reports

Leverage more than 250 out-of-the-box reports or choose from over 350 available metrics to create live custom reports and dashboards across all channels and agents.

Manage efficient and effective CX operations

All of the contact centre essentials from a solution committed to future innovation.

Benefit from the lowest total cost of ownership

RingCX provides cost-effective solutions, offering a low Total Cost of Ownership (TCO), featuring predictable, fixed-rate pricing.

Access rich CX business insights

Gain real-time access to crucial data, including call volumes, agent performance, customer sentiment, and other vital metrics.

Deliver exceptional customer service with a future-proof solution

Empower your business to adapt to changing customer demands and maintain competitiveness with a solution designed using automation and AI.
A call center manager coaching a female agent during a live call
Product guide cover: A smiling female call center agent on a customer call

Smarter conversations start here

RingCX is designed for businesses of all sizes to take their customer experiences to the next level. Find out more in our product guide.

Meeting and exceeding global standards for security and privacy

Built on a secure cloud platform with a robust portfolio of security and compliance certifications, as well as compliance with global regulations.

AICPA SOC 2 logo
AICPA SOC 3 logo
PCI DSS Compliance logo
HITRUST CSF Certification logo
C5 Compliance logo
Cyber Essentials Plus Certification logo
Get customer-ready today
Quickly launch an intelligent, easy-to-deploy contact center that empowers your team with AI to grow and improve with every interaction.