RingCX | Outbound Calling
Drive sales and proactively support customers
Sell, collect, and proactively support with dynamic outbound contact centre and campaign management.
Increase profit margins and revenue, all on one platform
Step up proactive outreach
Make the most out of every campaign with manual, preview, progressive, and predictive dialling.
Empower your teams
Increase productivity and deliver consistent experiences with flexible agent scripting.
Gain actionable insights
Improve operations with real-time and historical insights, plus comprehensive agent analytics.
Improve security & compliance
Reduce TCPA exposure, stay DNC compliant, and operate with confidence from one secure and reliable platform.
OUTBOUND DIALERS
Speed up lead generation with
intelligent campaign management
Stay dialled-in
Reach leads and customers faster by using advanced list management features with preview, predictive, and proactive dialers.
Leverage call blending
Maximise productivity by starting an outbound campaign during low traffic and switching to inbound when it gets busier.
Know who, when, and whether to call
Scrub lists before loading into automated dialers, and prevent repetitive dialling by setting rules so calls don’t take place outside of authorised time windows.
AGENT SCRIPTING
Quickly generate sales scripts,
no coding necessary
Guide the conversation
Assist agents by creating dynamic workflows to guide conversations and highlight compliance and mandatory disclaimers.
Onboard new agents in minutes
Get new outbound call centre agents up and running quickly by importing information from RingCentral’s RingEX product and offering script guidance.
Reduce effort for agents
Build and update common responses with our drag-and-drop scripting builder, or share agent notes and dispositions to help customers avoid repetition.
ANALYTICS AND REPORTS
Adapt sales operations with
rich data insights
Identify opportunities to improve
Run agile operations by leveraging real-time dashboards to improve live performance, and historical reports to spot trends over time.
Lower operational costs
Analyse trends and patterns with pre-built reports, or create your own custom reports to track key business objectives.
See our AI Quality Management features in action
PRE-BUILT INTEGRATIONS
Customise your customer experience with our open APIs
Create a unique CX experience, customised to your contact centre operations. Connect over 50 essential tools, ranging from fully integrated partners like CRMs to digital channels and custom workflow builders.
Take a quick tour of our agent workspace
Experience our AI-powered contact centre in action, and see how easy it is to create the best customer experiences.
Check out the latest innovations
Explore all our customer service solutions
RingCX
Effortless customer experiences, powered by AI
Easily manage agents, coach performance, and improve customer satisfaction with every interaction.
Omnichannel
Stay connected to customers across 20+ digital channels
Meet your customers on their channel of choice.
WORKFORCE ENGAGEMENT MANAGEMENT
Improve agent performance & customer satisfaction
Deliver effortless customer experiences with AI-powered quality management, automated scorecards, and conversation analytics.
Create effortless customer experiences
with AI
Experience our AI-powered contact centre in action.