One of the most immediate benefits of implementing the RingCentral Teams integration, Thomas explains, was the easy onboarding and rapid widespread adoption. “RingCentral is so intuitive that the rollout didn’t require much training. People just popped open their Teams app and started using the RingCentral widget for their calls. It also has plenty of integrations we know are there such as single sign on to streamline the user experience”
RingCentral’s streamlined cloud management and proven ease of use with FE fundinfo’s staff, Thomas adds, also has positive implications for the company’s growth plans. “From a telecom standpoint, it’s going to be onboarding new employees and even new offices, because we can manage it all from the cloud,” he says. “We won’t need to send an IT person out to set up any telephony hardware, because there is no hardware.”
And being truly global means there’s no concerns about costs or reliability as Thomas mentions,
“We know having that local presence in each country makes calling more reliable and we also can see the cost savings we are making on international calling.”
Finally, Thomas notes that having RingCentral available to the company’s staff all over the world is also helping each department improve their telephony operations. “It’s so easy for a manager in any department to configure and update their automated phone menu or call queue through the online portal, without having to wait for IT. That’s allowing each group to customise their own phone system, which means providing a better customer experience.”
