Lush Cosmetics
The UK’s No. 1-Ranked Beauty Brand Is Improving Customer Care—and Saving Money—with RingCentral
The feedback from our team for RingCentral has already been hugely positive. There’s a sense of relief that we’ve now moved from the clunkiness of an on-premise system to a next-generation cloud communications solution. Updates that used to take us hours to complete previously can now be done in a matter of minutes with RingCentral.
CDW worked as a trusted partner, assisting with capturing Lush’s requirements, providing market insights around partner differentiation, and accelerating the evaluation process. RingEX is the industry-leading solution for cloud unified communications and is best positioned to empower Lush’s employees to deliver the best possible service to their customers and do what they do best – create innovative and ethical products.
We've had more than a 10% increase in customer satisfaction since joining RingCentral, our previous VOIP platform was slow and constantly had issues with connectivity. Moving to a Cloud VOIP over our previous platform has helped significantly with cost and lower complexities of configuration too.
When we rolled RingCentral to our UK headquarters, we were able to eliminate our old telecom services and hardware-maintenance contracts. That let us bring our phone costs down by £20,000 a year.
Thanks to RingCentral, we now have a scalable system which, as a rapidly growing company, suits us perfectly. When we’re expanding into our other locations across Europe, setting up telephony for that staff is just going to be a case of: How many would you like? When would you like it? Let’s turn it on.