RingCentral for Microsoft Teams

Bring AI-powered calling and customer engagement into Microsoft Teams

Bring voice, texting, AI routing, and contact center tools into Teams with RingCentral.

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An inlay of the RingCentral dialer on top of the MS Teams desktop interface

Customer engagement

Route inquiries, manage queues, and connect customers to the right person directly in Teams.

AI across every interaction

Automate call handling and capture insights with AI-powered routing, summaries, and conversation intelligence.

Voice and SMS engagement

Handle customer conversations in Teams with reliable calling and advanced SMS, including a shared inbox.

Works natively in Teams

Manage customer engagement directly in Teams with no new apps or workflow changes.

AI-powered calling within Microsoft Teams

Embedded App

Give power users advanced calling features, analytics, SMS, and fax, without leaving Teams.

Embedded app

Give power users advanced calling features, analytics, SMS, and fax, without leaving Teams.

Direct Routing

Simplify your voice journey with a fully managed solution, offering enterprise-grade security and global scale.

Operator Connect

Enable simple, native global calling with high reliability. Deploy in minutes for a seamless user experience.

Screenshot of RingCentral interface displaying a phone dialer on desktop and recent calls list on a mobile app.

Screenshot of RingCentral app showing call history and dial pad interface for making phone calls.

Screenshot of RingCentral phone interface in Microsoft Teams, showing a dial pad and multiple caller ID options for international calls.

Person smiling while texting on phone, scheduling an appointment for 11AM.

AI ACROSS EVERY INTERACTION

Automate, assist, and analyze — all in Teams

Answer every call, day or night

Let RingCentral AI Receptionist answer, route, and resolve calls without adding staff.

Provide users with real-time guidance

RingCentral AI Virtual Assistant takes notes, finds answers, and coaches users in real time.

Turn conversations into coaching

AI Conversation Expert scores calls, sums up key moments, and helps teams get better over time.

Customer Engagement

Manage interactions across voice and SMS

Coordinate calls and messages in one place

Stay on top of every customer interaction without switching tools or losing context in the new RingCentral Customer Engagement Bundle, now available for Teams.

Collaborate on SMS as a team

Use a shared SMS inbox to respond, assign, and manage customer messages together.

Improve wait times and reduce drop-offs

Give customers queue position updates and callback options to avoid long holds.

RingCentral text messaging interface showing customer service conversation.

RingCentral app interface showing a billing support interaction and incoming call notification.

RingCX

New

Run your contact center without leaving Teams

Handle every customer interaction in one place

Manage calls, texts, digital channels, and agents in Teams with RingCX.

Route customers with AI-powered workflows

Build queues, agents, and call routing without switching tools or writing code.

Get full visibility into performance

Use built-in analytics and quality tools to coach agents and improve every interaction.

Built on a secure and reliable platform

RingCentral delivers mission-critical communications for organizations of all sizes. From small businesses to Fortune 1000 companies, brands stay connected, secure, and compliant from anywhere.

Visit our Trust Center

Lower hallucination risk

We use industry-recognized LLMs to minimize the risk of irrelevant responses. For a list of our partners, see our subprocessor list.

Not trained on your data

We don’t use your data to train our AI models, and we provide transparency about how data is collected and used.

Compliance-centered AI

Our AI agents are developed and used in compliance with privacy laws, AI regulation, and RingCentral’s secure development policies.

Ethical AI

We test our AI for potential bias and undesirable outputs. Our tools are also tested for equality and accessibility across various demographics.

RingCentral is trusted by over 600,000 businesses of all sizes

Our new phone system had to be easy to use, mobile, known for reliability, and it had to integrate seamlessly with Microsoft Teams. We investigated a lot of companies, and only RingCentral checked all the boxes.

Anca Preda, Vice President of IT, The Minto Group

Read the case study

300

Employees migrated to RingCentral in a single day

Costs

↓

After removing old hardware and canceling phone maintenance contracts

Products used:

RingEX

Take a quick product tour

See the RingCentral for Microsoft Teams integration in Action

See free demo

RingCentral phone interface on a computer screen.

Pick the perfect RingCentral for Microsoft Teams plan

Get up and running today, and upgrade at any time.

integrations

Connect all your essential apps

Get the flexibility to embed RingCentral where you work or to make your Microsoft 365 apps even more powerful.

See all integrations

Stay productive without app switching

See more features

RingCentral phone interface with incoming call options.

Highly reliable telephony

Integrate a 99.999% reliable cloud phone system into Microsoft Teams

RingCentral fax interface with confirmation message.

Built-in business eFax

Keep all business communications, including fax, in one place within Teams

"Teams" browser tab with no internet error, RingCentral call interface overlay.

Business continuity and redundancy

Make calls in RingCentral even when Teams is unavailable

RingCentral business analytics dashboard showing call statistics and performance metrics.

Market-leading analytics

Advanced call analytics without a pricey PowerBI license

RingCentral phone interface on a mobile screen.

Compatible with all Teams apps

Connects with Classic, New, desktop, mobile, and web apps

RingCentral phone interface showing user status and extensions.

Advanced call capabilities for Teams

Heads-up display, call queue management, and more

RingCentral app screenshot showing the agent dashboard with a prompt to start a session and handle interactions.

Full contact center in Teams

Manage customer interactions in a single interface

IT support chat showing EMEA SSO failure and suggesting expert help; option to connect with IAM specialist Priya Nair.

Agent-to-expert presence

See real-time presence for subject-matter experts across the business

Explore our AI-powered solutions

AI Receptionist

AIR

Answer calls 24/7 with AI that routes, engages, and automates.

AI Representative

AIR Pro

Deploy voice-first AI agents that automate customer outcomes.

AI Virtual Assistant

AVA

Capture perfect notes, translate instantly, and automate workflows.

AI Conversation Expert

ACE

Equip agents with AI assistance, scoring, and summaries at every step.

Business Phone

Connect customers and staff with reliable AI calling and team messaging.

AI Meetings

Bring people together, drive engagement, and build community with AI-powered video and events.

Contact Center

Deliver effortless customer experiences across every channel.

RingCentral phone interface showing call and AI transcription.

OPERATOR CONNECT BETA

Add global calling to Microsoft Teams

Request an invite to our early access program to make business calls right from Microsoft Teams. Set up in minutes and make connecting globally easier with built-in AI, SMS, and fax.

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Submission of this form does not guarantee beta enrollment; selection is subject to manual review. By submitting, you are agreeing to the RingCentral Beta Terms.

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Thanks for signing up for the waitlist!

Keep an eye out for updates—we'll share more with you soon!

Our Early Access Preview is rolling out to select customers, and your interest in joining the waitlist is a huge step as we prepare for a broader release. By joining the waitlist, you're ensuring that you're at the forefront of our updates and expansion efforts.