AI Virtual Assistant (AVA)
Stop the busy work, start the high-value work
Capture every detail, automate your administrative tasks, and bridge the gap between your conversations and business outcomes with RingCentral’s AI Virtual Assistant.
Never miss a detail
Automatically capture notes, summaries, and translations from every call, meeting, and message.
Find answers faster
Ask AVA about your conversations and get answers without searching through apps or threads.
Get follow-up work done
AVA can update CRM records, schedule next steps, and draft follow-up messages.
Built to protect your data
Keep your business information private, secure, and protected.
AI agents for real-time productivity
Move beyond assistance. The next generation of AVA proactively manages work, syncs tools, and guides teams in real time.
Next-level productivity
Capture real-time call notes, summaries, and quick responses.
Task assistance
Guide users through tasks like setting up call forwarding.
Smarter prompting
Offer tailored prompts that guide users when they need it most.
Faster onboarding
Simplify setup for tasks like out-of-office responses and more.
Effortless productivity, built-in
AVA is integrated into the core of your RingCentral platform, handling the finer details so your agents can focus on what matters most.
Say goodbye to note-taking
Stay focused and free up time from manual note taking with detailed AI call & meeting summaries.
Recall key details faster
Enhance calls and meetings with real-time transcriptions and easily find important information later.
Compose messages with impact
Easily craft polished messages and tailored SMS responses in your preferred style and language.
Catch up in less time
Quickly catch up on missed group chats with instant summaries that highlight key insights from the conversation.
Effortless AI-assisted customer experiences with RingCX
AVA Agent Assist (RingCX)
Empower teams with in-the-moment guidance during live customer conversations.
AVA Supervisor Assist (RingCX)
Empower supervisors with instant AI insights to help resolve customer issues faster.
RingCentral AVA for every industry
AVA adapts to your needs with industry-specific capabilities that drive measurable business results.
Provide connected, coordinated care
Streamline patient onboarding workflows
Generate clinical SOAP notes
Summarize patient-provider interactions
Verify insurance eligibility instantly
Flag medical coding details
Accelerate client workflows
Pre-fill complex KYC forms
Automate suitability assessment documentation
Manage compliance interaction logs
Synthesize past client interactions
Deliver in-the-moment
Streamline service and sales
Automate CRM interaction logging
Extract buying intent signals
Analyze intent and objections
Capture mandatory legal disclosures
Provide real-time product comparisons
Accelerate client workflows
Qualify and intake clients
Schedule consultations and meetings
Provide case status updates
Send automated filing reminders
Elevate operational intelligence
Extract key feedback themes
Identify emerging product defects
Predict CSAT outcome scores
Summarize audience messaging efficacy
Capture competitive intelligence mentions
Simplify shopping support
Provide instant product details
Look up complex store policies
Guide POS system navigation
Summarize customer return reasons
Tag customer sentiment profiles
The ROI of our AI assistant
See how our AI-powered virtual assistant helps save costs and improves productivity for real customers.
92%
Of organizations see RingCentral AI Call Notes as important for their business after use
9
Hours saved per employee per month
84%
Of organizations say AI Call Notes improved call engagement
Built on a secure and reliable platform
Here at RingCentral, trustworthy AI means protecting our customers and their data while maintaining our commitment to privacy, security, and transparency at every touchpoint.
Lower hallucination risk
We use industry-recognized LLMs to minimize risks of irrelevant responses. For a list of our partners, see our subprocessor list.
Not trained on your data
We don’t use your data to train our AI models, and we provide transparency about how our data is collected and used.
Compliance-centered AI
Our AI agent is developed and used in compliance with privacy laws, n compliance with privacy laws, AI regulation, and RingCentral secure development policies.
Ethical AI
We test our AI for potential bias and undesirable outputs, and test for equality and accessibility of the tools across various demographics.
Built-in AI for daily work. Agentic AI for what’s next.
Explore AI support for daily communication today, and join early access for advanced AI that can guide, automate, and support more complex work.
AVA EARLY ACCESS
Say goodbye to busy work with AI Virtual Assistant
Join the Early Access Preview today for AI Virtual Assistant features coming soon.