Make agents and supervisors more efficient with real-time AI guidance. Give agents suggested replies to boost performance and confidence, and provide supervisors with instant alerts and insights.
Offer AI-powered self-service with virtual agents available 24/7. Help customers on any channel, reduce wait times and agent workloads, and track performance to improve workflows over time.
Use AI to offer targeted training for agents by analyzing interactions, spotting strengths and opportunities, and evaluating soft skills to create and share development plans quickly.
Empower your agents with one interface for all communications. The RingCentral app combines calls, messages, meetings, and support in a single workspace.