Updated NOVEMBER 2023
What’s new
Dialing up innovation
We’re always innovating to help you work smarter, not harder. Here’s what's new at RingCentral.
Powerful new capabilities to help you work smarter
Events
Available now
AI-powered RingCentral Events
Simplify event management from planning to execution with coming AI capabilities. Event organizers get a full virtual venue, a fully customizable setup, a full set of integrations, and more at an affordable price.
Ringsense
US, CA, UK and AUS only
New capabilities to close more deals in RingSense for Sales
Reduce sales cycle times with enhanced coaching, deal scoring and win/lose insights.
Push to talk
Available now
See more with just a tap with Push to Show
Transform your real-time communication from just talking to instantly sharing. One tap, and your rear-view mobile camera springs to life, letting your team see exactly what you do.
Microsoft Teams
Available now
Microsoft Teams Direct Routing powered by RingCentral
Integrate market-leading telephony, SMS, and fax into Microsoft Teams with a direct routing solution, built, managed, and owned by RingCentral.
Webinar
Available now
AI-Powered RingCentral Webinars
Increase engagement & inclusivity for your webinars. Use AI to generate smart webinar descriptions, and automatically translate Q&A into different languages for your global audiences.
Global RingEX
Available now
New BYOC countries
Customers in Bermuda and Indonesia can now receive the cloud PBX functionality of RingEX by connecting to their local voice carrier.
Innovations that elevate connected experiences and provide insights
AI-first CX
US, CA and UK only
RingCX: AI-first, simple to use contact center solution
Help customers and contact center employees before, during, and after interactions with real-time guidance for agents in a rich omnichannel solution with voice and all digital channels - starting at $65 per agent per month.
Agile CX
US, CA and UK only
Click to launch from RingEX
Improve the user experience for supervisors, agents and administrators by allowing them to directly access the RingCX interface from RingEX - all with one easy click.
Agile CX
Beta in US, CA & UK only
Reduce workload with auto summaries
Automated AI-powered call summaries are displayed at the end of each call to reduce errors, post-call effort as well as up-front information gathering for faster issue identification and resolution.
Enterprise CX
Available now
View dashboards holistically across product suite
A new dashboard experience enables a cross domain data view for supervisors, managers and analysts with cross-suite data aggregation and visualization application for real-time and historical data.
Enterprise CX
Available now
Optimize ESAT and CSAT with personalized coaching
Streamline coaching processes with a robust coaching application that facilitates targeted, personalized sessions (1:1, group, and coach-the-coach sessions) based on specific goals and behaviors.
Enterprise CX
Available now
Drive accurate asynchronous forecasting
Improve forecasting and planning for asynchronous long duration channels (such as Twitter, WhatsApp, Chatbot) with True-to- Interval insights to guide staffing requirements.
Browse app integrations to save time and drive productivity
Want a deeper dive?
Check out the resources below
From powerful calling to AI-powered contact centers, these new innovations will help you run and manage business communications faster and easier.
Customer experience top innovations
Business communications top innovations
“RingCentral is a great example of an organization that, by far, has the most open platform in the industry and is truly dedicated to improving workflows and enhancing productivity.”
Zeus Kerravala, principal analyst at ZK Research
Catch up on past releases
Business communications
Q3 RingEX updates: Boosting employee impact with communications AI, live streaming & refreshed UX
Business communications
Q2 @ RingCentral: A quantum leap in AI, Microsoft Teams experiences, frontline communications & more
Customer experience
Top CX innovations at RingCentral: Summer 2023
Ready to switch?
Switching from your current system to RingCentral is easier than you think. Our professional service teams are ready to help step by step from assessment, to onboarding, and all the way to the cloud.